United Kingdom

Privacy Notice

Why We Collect Data

We collect data for various reasons, such as:

To provide you with software, services or information. We may collect data that identifies you as an individual or company, which is required to provide you with the software, support, and services that you have requested. To receive the software, support and services, you explicitly fill in the data, whether you purchase a Downloadable Software Product, purchase Software as a Service, use our support forums, sign up for a Account, register for a webinar, participate in a survey, and/or subscribe to receive marketing and/or technical information and content. We may use third-party service providers to assist us in provisioning our services to you or in our operations. For example, we may use third party service providers to provide data storage and backup services. To check for license validation and updates. Some Downloadable Software Products regularly check for software updates and/or license validation.

To improve our offerings based on usage. We collect data based on your use of our products and services, and we do not associate this data with your name. We use this data to better understand usage patterns of our products and behavior of our collective audience. At times we may share this information in aggregated anonymous form with third parties. Collection of data based on your use of Downloadable Software Products is done only if you permit it.

To promote and market our products. We may use feedback that you provide voluntarily on our products or services. As permitted by applicable law, we may use this in the form of quotes or in other ways in accordance with the Terms of Use. We also may use data that we collect and aggregate to assist us in determining appropriate marketing and advertising for our products and services. In doing so, we may share aggregate data with third parties to assist us with these efforts. We also may use third party service providers to assist us with our email marketing; in that case, the third party service provider will have access to your email address, your name, and other information necessary to engage in the marketing.

To provide technical support. We may need to ask you for data to process your support request, especially if it requires accessing your account or other data that you already have provided to us. We may have to access and/or request a failure code, which may contain personal data of the user who reported the failure. You hereby expressly consent to the collection and storage of this data. As required by law. We may use and disclose your personal data where required by law, such as in response to a court order, valid subpoena, or other legal process. To protect our rights and interests and the rights and interests of other users. We may use and disclose your personal data where we believe, in our sole judgment, that it is appropriate to do so to protect our rights and interests and the rights and interests of other users of Software Products or services, or where we believe there has been a violation of this privacy policy that could affect the interests of or its customers.

Business Transfers. If we are acquired by or merged with another entity, if substantially all of our assets are transferred to another entity, or as part of a bankruptcy proceeding, or other business transfer, we may transfer the information we have collected from or about you to the other entity. Third Party Service Providers. We use third party service providers as discussed in this section. We also use third party service providers in other circumstances; a complete list of the reasons in which we use third party service providers can be found here.

What We Collect

What we collect depends largely on the interaction that takes place between you and , most of which can be categorized under the following:


When you purchase a Downloadable Software Product or sign up for Software as a Service, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements, which can be found on .com under the section Third-Party Services.


When downloading and installing purchased software, you need to provide the software with identifiable information such as your Account or Licensing information. On installation and execution, the software may send certain information, including product version, product edition, and information about the operating system and/or environment where the product is installed, applicable to tools such as ReSharper™, which is a plugin to Visual Studio™. A unique, randomly-generated ID, which does not contain any license or other personally identifiable information, is also used to distinguish instances. The software can also check for available updates, as well as available updates for plugins or components. In addition it can check for license validation, either using the license key or your Account details. Some software products can also use license information to inform you of the availability of applicable updates.

If you opt in to anonymous data collection through the software product (which is distinct from data collection on the website through cookies and other tracking technologies, as discussed below), the software may electronically send information to related to your usage of the application’s features. This information may include, but is not limited to, frameworks, file templates being used in the IDEs, actions invoked, and other interactions with product features. This information will contain neither source code nor your name, nor information about your Account or Licensing information.


When you use any Software as a Service, we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the services you use. These services can include YouTrack, TeamCity, Upsource, or any other software as a service that provides or could potentially provide in the future.

For any Software as a Service, we also collect data about usage of the software. This may include, but is not limited to, numbers of users and groups, types of projects, numbers of projects, frequency and usage of attachments, searches performed, actions invoked in the product and other interactions with product features.

In addition, weblogs that may be generated during your use of Software as a Service may include information about IP addresses used to access the service, browser, operating environment, URL’s used to access the service, or other information. This information may be analyzed for security and auditing purposes.


When you sign up for webinars, newsletters and/or other marketing materials, we collect information about you. This includes personal details such as name, email address, company name and possibly other information relevant to the offerings, such as technology interests.


Our products and services often give you the option to provide feedback, such as suggestions, compliments or problems encountered. We invite you to provide such feedback as well as to participate with comments on our blogs and discussion forums. If you choose to post a comment, your user name, city, and any other information that you choose to post will be visible to the public. We are not responsible for the privacy of any information that you choose to post to our website, including in our blogs, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information.

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